Privacy Policy

Welcome to RoadStar, your trusted roadside assistance service provider. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our roadside assistance services, mobile application, website, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Personal Information

• Contact Information: Name, phone number, email address, and mailing address
• Vehicle Information: Make, model, year, license plate number, VIN (Vehicle Identification Number), and vehicle color
• Account Information: Username, password, payment information, billing address, and subscription details
• Emergency Contact Information: Names and contact details of emergency contacts you designate

Location Data

To provide emergency roadside assistance, we collect precise real-time location information from your device when you request a service. This includes GPS coordinates, address information, and location history associated with service requests.

Service Usage Information

• Service request history, including types of services requested (towing, jump start, tire change, fuel delivery, etc.)
• Service provider interactions and ratings
• Communication records, including call logs, text messages, and in-app messages
• Device information such as device type, operating system, and unique device identifiers

Automatically Collected Information

We automatically collect certain information when you use our services, including IP address, browser type, access times, pages viewed, and referring website addresses. We also use cookies and similar tracking technologies to track activity on our service.

We use the collected information for various purposes related to providing and improving our roadside assistance services:

• Service Delivery: To dispatch roadside assistance providers to your location, coordinate service requests, and ensure timely emergency response
• Communication: To contact you regarding service requests, send service confirmations, updates, and respond to your inquiries
• Payment Processing: To process payments, manage subscriptions, and send billing statements
• Account Management: To create and manage your account, verify your identity, and provide customer support
• Service Improvement: To analyze service patterns, improve response times, and enhance our service offerings
• Safety and Security: To ensure the safety of our users and service providers, prevent fraud, and comply with legal obligations
• Marketing: To send you promotional materials, service updates, and special offers (with your consent, where required)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Location data is essential for providing roadside assistance services. We collect and use location information in the following ways:

• Real-time Location: We access your device's location when you request service to dispatch assistance providers to your exact location
• Location History: We may store location data associated with service requests to improve service quality and for safety purposes
• Background Location: With your permission, we may access location data in the background to provide faster service response in emergency situations
• Geofencing: We may use geofencing technology to notify you of nearby service providers or relevant service offers

You can control location permissions through your device settings. However, disabling location services may limit our ability to provide roadside assistance services.

We may share your information with the following parties to provide our services:

• Service Providers: We share your location and vehicle information with roadside assistance providers (mechanics, tow truck operators, locksmiths) to enable them to provide services to you
• Payment Processors: We share payment information with third-party payment processors to handle transactions
• Technology Partners: We may share data with cloud service providers, analytics services, and other technology partners who help us operate our platform
• Emergency Services: In life-threatening emergencies, we may share your location and information with emergency services (police, fire, medical) as necessary
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not sell your personal information to third parties for their marketing purposes.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Secure payment processing in compliance with PCI DSS standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your personal information through your account settings or by contacting us
• Deletion: You can request deletion of your account and personal information, subject to legal retention requirements
• Opt-Out: You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your account preferences
• Location Controls: You can control location permissions through your device settings
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us using the contact information provided below.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information is retained while your account is active
• Service records and location data are retained for a period necessary for service quality and legal compliance
• Payment information is retained as required by financial regulations
• We may retain anonymized or aggregated data for analytical purposes

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: